Martin
Luther King said, “The ultimate measure of a man is not where he stands in
moments of comfort and convenience, but where he stands at times of challenge
and controversy” (Strength to Love,
1963). Immigrants have been coming to the United States, since 1492 when
Columbus sailed the ocean to find a trade route through Asia. Since then, there
have been stories of achievement and success, and of failure and terror. Many
of the issues that trigger the stories of failure and terror can be related to
fear, which leads to discrimination and harassment. For this case study, I have
decided to look at the role of Human Service Leaders when it comes to
multicultural issues. In Clinton County 92.9% of the population is white, 4.2%
is black, .4% is American Indian, 1.2% is Asian, 2.6% Hispanic, and there are
no native Hawaiian and other Pacific Islander persons (Census Statistics, p.1).
Compared to other counties, our county, is less multicultural. As Human Service
Leaders, we should strive to understand immigration, discrimination, and
harassment, because the demographics in the United States are changing (and
because we have the power to make a difference).
A person can be
discriminated or harassed because of their race, religion, ethnicity, economic
status, gender, age, sexual orientation, or physical ability. For individuals
in the human service field we are governed by a code of ethics. Most
organizations have policies on employee’s refraining from any sort of
discrimination and harassment. The NASW code of ethics states, “Social workers
should not practice, condone, facilitate, or collaborate with any form of
discrimination on the basis of race, ethnicity, national origin, color sex
sexual orientation, age, marital status, political belief, religion, or mental
or physical disability” (Manning, 2003, p.295-6). Statement 17 of the Ethical Standards for Human Service Professionals is very
similar to the NASW code of ethics. Human Service Leaders need to promote
a work environment that is free from discrimination and harassment, so that
clients cannot only learn by their example, but so they can feel comfortable
coming in for services. This can be accomplished by management setting an
example of what behavior is appropriate, and they can provide training and
assistance to stop (put an end to) behaviors that are inappropriate.
Human Service
Leaders can help their clients, families, by asking questions and offering
support. For example, are both parent’s immigrants or just one, because it
appears that it is harder for families when both parents are immigrants. They
have to learn the language and culture alone (normally with less supports). An
example of cultural differences is: families from Italy tend to openly express
affection and warmth. But, families in Britain are more orderly and polite, so
an individual might feel out of place because they are confused with the
customs’ of the cultures. When families migrate, they face major challenges.
Suddenly they are surrounded by people whose language, culture, and clothing is
different from their own. Now they stand out in a crowd, and people fear other
people that are different. As a result, they may be treated disrespectfully;
and in time, they may have become victims of prejudice. A few of the challenges
that immigrants face are: ridicule, an
identity crisis, a culture gap, a language barrier, and
so on so forth. So, what can we do?
The role of a
Human Service Leader is to advance “Action and reform” in order to improve the
social sector of society. This is contradictory to the roles of the United
States Government and most organizations which promote “Conformity and
compliance.” These unrelated roles can blur the boundaries between helping and
harming members of society (p.5). The
Human Service Leader is responsible to the community and to society. But, the
ethical starting point is the leader, it is us, as leaders we have our own
ethical morals and values and our actions/behaviors will speak to our standards
(Manning, 2003, p.16). We need to make a conscious effort to promote a
personal, work, and living environment that supports all people. Martin Luther
King, made a good point when he said, “Nonviolence
means avoiding not only external physical violence but also internal violence
of spirit. You not only refuse to shoot a man, but you refuse to hate him.”
Two things to
remember:
1.
How
to view ridicule: no
matter what you do, you are never going to be popular with everyone. People who
enjoy ridiculing others will always find an excuse to do so. So don’t waste
your breath trying to correct their prejudiced views. Prejudiced comments only
expose the speaker’s ignorance, not the victim’s so-called faults. This does
not mean that you should always be silent, because in some instances silence
can mean that you condone what is being said.
2.
How to view cultural background; as a
barrier that divides one from others, or as a bridge that links one to others?
When an individual is familiar with two cultures, and they can speak two or
more languages, then they have a real advantage. Their knowledge of the two
cultures increases their ability to understand people’s feelings and to answer
some of the questions that they may have. The individual’s circumstances are an
advantage rather than a liability. It’s important to view cultural background as a bridge that
connects people together rather than a barrier.
It is important for Human Service Leaders
to continually look forward and grow. There is no reason that Leaders have to
reinvent the wheel, because there are a number of publications out there that
can help them expand on their knowledge, and help them make plans to grow and
set the example for other. Moral Vision provides individuals with the tools
necessary to overcome or endure the trials/problems that the individual is
facing.
I believe that it is important for Human
Service leaders to take care of themselves, because the work that they do can
be both mentally and physically draining (it can be compared to the work done
by Social Workers). Dr. Sarah Wendt explains that “Working as a social worker
or teacher can be challenging. These social care professionals can be regularly
exposed to conflict, poverty, trauma and tragedy as part of their work responsibilities.”
A lack of goals, ambition, and drive can cause an individual to become
complacent. Dr. Wendt goes on to explain that “Social workers and teachers
often have poorer psychological and physical health, as well as lower job
satisfaction levels, than professionals working in many other occupations,” so
it is important for people in these types of fields to take care of themselves
(p. 317).
Human Service Leaders need to pay
attention to their moral vision, because if they don’t there values of what
they will and won’t do might be blurred. For example, this could lead to an
individual conforming to a discriminating view point and condoning racial
jokes. A deep self-awareness enables
professionals to balance their personal and professional lives. In doing so,
they will be able to maintain a balance between their personal life and
professional life.
References
Council for Standards in Human Service Education adopted
1996. Ethical Standards for Human Service
Professionals. Retrieved September 4, 2012, from http://www.nationalhumanservices.org/ethical-standards-for-hs-professionals.
Manning, Susan.
(2003). Ethical Leadership in Human
Services: A Multi-Dimensional Approach. Pearson, Allyn and Beacon, New
York.
US Department of
Commerce. (2012). Census Statistics. Census Chart. Doi: http://quickfacts.census.gov/qfd/states/36/36019.html
Wendt, S.,
Tuckey, M. R., & Prosser, B. (2011). Thriving, not just surviving, in
emotionally demanding fields of practice. Health & Social Care In The
Community, 19(3), 317-325. doi:10.1111/j.1365
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